Contextual rating
Feedback appears connected to the service moment.
Feedback + reputation
Listen while the guest still remembers the service.
A tip can continue with a rating. That interaction creates a useful signal for the business and can facilitate access to public reputation channels.
Experience continuityService → feedback → reputation.
A signal for teams
Identify patterns by venue, team or service point when configuration allows it.
Operational learning
Aggregated interactions stop being isolated comments.
The reviews experience must respect Google policies: a public review must not be requested only from guests who previously gave a positive rating.