Frequently asked questions
Digital tips, feedback and digital menus for your operation. Find answers by topic.
Tips and payments
How does the tipping system work?
Guests access the flow by QR or NFC, choose an amount and pay from their phone. You can review tips and settlements in the Tipify dashboard.
How do I receive my tips?
Register, provide the information needed for settlements and configure individual or team QR/NFC. Guests open the flow on their phone, choose an amount and pay. Review transactions in your dashboard.
Which payment methods does Tipify accept?
Payments are processed through Stripe. The flow supports cards and, on compatible devices, Apple Pay and Google Pay. Available methods are shown at checkout.
How do I leave a tip?
Scan the QR code or hold your phone near a compatible NFC device. Follow the flow, choose an amount and complete payment in the browser.
What fees apply?
FREE: €0/month and a 10% fee. LITE: €19.99/month and 7.5%. PRO: €29.99/month and 5%. GROUP: contact Tipify for custom terms. Check the current details on the pricing page.
Do I need an account to receive or send payments?
To receive tips, you need a Tipify account and must provide the details needed for settlements. Guests can tip from a QR code or link without registering.
When will the money reach my bank account?
Standard settlement for FREE, LITE and PRO is T+7. Accelerated T+3 and T+1 options depend on availability and plan terms; check their costs before activation.
How do tips work in Tipify?
Guests leave a tip through QR, NFC or a link. Tipify supports individual and shared tip pools, with transactions and settlements visible in the dashboard. Check fees on the pricing page.
How much does Tipify cost?
FREE: €0/month. LITE: €19.99/month. PRO: €29.99/month. GROUP: contact Tipify. Each plan has its own fee and settlement terms; see the pricing page.
How and when do I receive the money?
Review transactions and settlements in your dashboard. Standard settlement is T+7; accelerated options depend on availability and plan terms.
QR, NFC and guest experience
Do I need to change my POS system?
No. QR or NFC tipping works alongside your POS system. To add a QR code to a receipt, we first review your system’s printing options.
Does anyone need to download an app?
No. Everything works in the mobile browser. Neither guests nor staff need to install anything.
What are ratings used for?
Ratings capture feedback about the service experience and help identify opportunities to improve. Review the questions and setup your operation needs with Tipify.
Do I have to download an app?
No. Everything works in your phone’s browser.
How do ratings work in Tipify?
The flow can collect a rating of the service experience. Internal feedback and an invitation to write a public review are separate features; the Google invitation must be offered without selecting guests by their rating.
How can this help my online reputation?
Tipify makes Google Reviews accessible within the guest experience. The invitation must not depend on a positive rating. No rating or number of reviews is guaranteed.
QR or NFC?
QR: scan with the phone camera. It works on any smartphone. NFC: hold the phone near the device (pendant, card, lapel pin or wearable). Faster, without a camera, using proximity like contactless payment.
Account and setup
How long does it take to set up Tipify?
Sign-up is digital. The time required depends on data verification and the setup of your service points. QR or NFC does not require a mandatory technical POS integration.
Can I set up a shared tip pool?
Yes. Tipify supports individual tips and shared pools. The distribution model is configured for the operation and validated during activation.
How do I register?
You can start at https://wallet.tipify.tips/register. Complete registration and provide the information needed to activate tips and settlements.
Can I see metrics by worker?
The dashboard shows activity, tips and ratings. Confirm the level of detail and reporting your venue needs with Tipify.
Can I delete my account and data?
You can request information about deleting your account and exercising your rights by emailing hello@tipify.tips.
Tipify and your business
Who is Tipify for?
Tipify is designed for hotels, restaurants, bars and cafés, beach clubs, nightlife and spa/wellness. If your business is in another sector, ask our team whether it fits.
What is Tipify?
Tipify enables digital tips through QR and NFC and brings together feedback, access to Google Reviews, digital menus and analytics for hospitality operations.
Do I have to pay anything?
The FREE plan has no monthly fee and charges a transaction fee. Check the terms and other plans on the pricing page.
How is Tipify different from other solutions?
Tipify brings digital tips, feedback, access to Google Reviews, digital menus and analytics together in an experience accessible by QR and NFC.
What does my business get with Tipify?
Digital tips for the team, guest feedback, access to Google Reviews, a multilingual digital menu, and usage and activity metrics.
Contact and data
What data does Tipify collect?
Tipify requests the information needed to provide the service and manage transactions. Review the current privacy policy before registering.
How can I contact the Tipify team?
You can email hello@tipify.tips or contact us on WhatsApp at +34 680 251 780.
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